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Technical Support Engineer (Tier 2) - Fluent Dutch required

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Category:  Information Technology
Location:  Ireland - Dublin
Job Title: Technical Support Engineer (Tier 2) - Fluent Dutch required

Location: Dublin, Ireland

We are seeking a Dutch speaking Technical Support Engineer to join our talented Technical Support Tier 2 Team, and help us facilitate customer success by helping our customers overcome complex technical challenges.

As a member of the Technical Support Tier 2 team, you will combine your technical expertise with a customer-friendly manner while resolving customer issues. A Salesforce CRM expert, you will provide hands on functional troubleshooting, feature explanation, and best practice guidance during critical and time sensitive situations.

Key Responsibilities:
  • Manage highly visible, global and strategic support cases, and ensure 100% customer satisfaction by providing prompt and complete resolution to technical challenges and business issues
  • Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication, and providing meaningful feedback to the customer on a regular basis
  • Liaise and work closely with the internal Salesforce team on escalated technical issues and product roadmap changes/new features.
  • Identify, develop and execute training/education gaps or challenges.
  • Empower the greater Salesforce community and share best practices with team members by creating and improving knowledge base materials

Required Skills/Experience:
  • Bachelors Degree in Engineering / Computer Science, or equivalent experience
  • 1 year of prior experience in Technical Support, a helpdesk environment, or as a Salesforce administrator
  • Excellent written and verbal communication skills, with an ability to empathise with customers with varying levels of technical ability
  • A natural investigator who can demonstrate analysis, problem solving and troubleshooting skills
  • Detailed, organized and results oriented, with a strong level of attention to detail
  • Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure
  • Must be fluent in English and Dutch

Desired Skills/Experience:
  • Previous exposure to Salesforce and the platform
  • Salesforce Administrator (ADM201), Advanced Administrator (ADM311) or Developer/ Platform App Builder Certification
  • Completed Salesforce Trailhead Badges

About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!


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