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Program Architect, India

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Category:  Customer Success – Professional Services
Location:  India - Bangalore
India - Gurgaon
India - Hyderabad
India - Mumbai
India - Remote
Advisory Services
Salesforce Advisory Services are trusted industry advisors to the region's most significant organisations. Our experts engage customers on their business priorities, business & technology architecture & digital roadmaps to deliver amazing success with the Salesforce Customer Success platform. We live the Salesforce values every day: Trust, Customer Success, Innovation, Giving Back, Equality, Wellness and Transparency.
Your Responsibilities
We are looking for an experienced architect to join our team and help our customers achieve transformational business success through technology. As a Program Architect, you will be embedded with a customer as a full time technology advisor, giving strategic, enterprise-level advice across the Salesforce Customer Success Platform.
Your Impact
Through our extended onboarding program of formal certifications and internal training, you will become a trusted Salesforce expert delivering amazing customer satisfaction. As a successful Program Architect, you will:
  • Become a trusted technology advisor to Asia's most significant organisations
  • Develop strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members
  • Build and apply best practices, lend expertise around enterprise architecture, delivery governance, change management and application lifecycle management
  • Guide roadmaps and program vision with leading-edge industry and technology drivers and innovations
  • Advise, mentor, educate and influence diverse teams including customer and partner resources
  • Build relationships with partners internal and external, contributing to broader goals beyond the scope of your current engagement
  • Grow the Advisory Services practice by leading strategic initiatives to develop the consulting practice and build reusable frameworks

Basic Requirements
  • A passion for transforming businesses through technology
  • Ability to understand and be responsive to customer needs and to advocate for customer success
  • Extensive experience defining and delivering enterprise solutions for a major software domain (e.g. CRM, ERP, HR)
  • Ability to work independently and as part of a distributed team and a willingness to take ownership of problems
  • Excellent interpersonal and communications skills
  • Proven ability to rapidly learn new technologies
  • Strong presentation and facilitation skills
  • Bachelor's degree in a technical field, or equivalent combination of education, training & experience
Preferred Requirements
  • Architecture experience across a broad set of enterprise technologies, including integration & middleware technologies
  • Enterprise consulting experience, including implementation experience with major technology programs
  • Ability to create and maintain strong relationships with C-level stakeholders
  • Experience defining and delivering enterprise applications on the Salesforce Platform
  • Willingness to travel within the region
About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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