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PMO Director

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Category:  Customer Success – Professional Services
Location:  Australia - Sydney
03/15/2017
PMO Director - Salesforce Services
The world's highest concentration of Salesforce experts are found on our Salesforce Services team. Together, they've earned over 1,000 Salesforce certifications. This unmatched expertise translates into business solutions for our clients that push the boundaries of what's possible, giving our clients a competitive advantage that drives bottom-line results.
An ideal candidate has a strong background in professional services and is experienced in determining and delivering technical projects using waterfall and agile methodologies as appropriate. Experience planning and leading complex enterprise projects in a fast- paced, high growth, and technical environment is critical. The ability to form strong relationships with stakeholders, proactively manage risk, and facilitating high performing teams are essential in this role.
Responsibilities:
  • Drive PMO initiatives related to quality, methodology, expertise, and tools for our global services organization
  • Execute project reviews for multi-million dollar, strategic client projects
  • Demonstrate thought leadership for PMO development and optimization
  • Design and deliver a program to deliver Project Management expertise to the services organization
  • Facilitate executive conversations regarding budget, resources, schedule and risk
  • Commit to timely achievement and maintenance of required certification credentials
Client Management
  • Build exceptional client rapport and maximize CSAT
  • Provide hands-on program and project management for multi-million dollar programs across multiple lines of business
  • Assist in sales and business development efforts
  • Exercise project leadership skills combined with strong business acumen and in-depth analytical skills
  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping
Experience/Skills Required:
  • Bachelor's degree 10+ years of waterfall project management experience delivering technology services or business consulting services as a program or project manager in large, complex technical environments
  • Oversight of multiple $10M + engagements
  • Experience delivering professional services for a product company
  • Experience with Agile SCRUM delivery practices
  • Ability to quickly establish credibility and rapport with technical team members and clients
  • Strong interpersonal skills to facilitate meetings where you will articulate complex concepts
  • Strong communication, negotiation, and relationship building skills
  • Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team oriented approach to problem solving
  • Ability to prioritize tasks effectively with a high level of attention to detail
  • Positive, energetic attitude to achieve great things
Experience/Skills Desired:
  • Salesforce.com experience
  • Software-as-a-Service experience (SaaS)/cloud computing Experience in area of CRM including:
- Sales Force Automation - Service and Support
- Field Sales
- Call Centers - Marketing Automation - Digital Marketing
- Social Engagement
  • Enterprise Mobile Application Development
  • Prior experience with program and / or portfolio management
  • PMI PMP or similar certification/training
  • Scrum Master certification
  • Technical hands-on experience as a software developer, systems administrator, database administrator, storage engineer, or network
  • Process development training and experience
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas-a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World's Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
*LI-Y


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