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Lead Solution Engineer - Krux

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Category:  Solution Engineering
Location:  US - California - Santa Monica
US - California - San Francisco (HQ)
03/14/2017
SF-Y Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Lead Solution Engineer
About the Solution Engineering Team:
The Solution Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles, but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack.

We're a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It's like a startup, without the capital. Your Responsibilities: a bit about you A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it's strategic and high-level, or highly detailed and technical.

Your Impact - Responsibilities:
The Krux Lead Solution Engineer plays a critical role in supporting our growing sales team and has a direct impact on winning strategic new business by providing innovative creative solutions to complex problems through the use of unique skills to analyze, structure, solution, and present the long-term vision with clients and partners. The Solutions Engineer works with both prospects as part of the business development process, as well as existing customers to help expand, strengthen and grow relationships and ultimately help them realize the value in Krux. This could be you!

The highly respected role of the Solution Engineer is seen as the voice of reason (and realism), and generally focuses on the following key areas:
  • Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
  • Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with Krux. This includes the delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
  • Dance: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences. No dancing required, occasionally some jazz-hands help though.
  • Live on the Bleeding Edge: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it's not.

Minimum Qualifications:
  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
  • Pre-sales consulting experience with experience focused exclusively on the digital space

Preferred Qualifications:
  • Experience with data and/or tag management platforms
  • Programming or development experience - familiarity with database (SQL, S3), JavaScript, and web debugging tools
  • Understanding of mobile web and SDK solutions
  • Deep understanding of ad technology (DFP, DCM, SSPs, DSPs, etc.), analytics tools (Google Analytics, Adobe Analytics, etc.), and onsite personalization solutions/Experience Managers (Optimizely, Sitecore, etc)
  • Understanding of digital marketing best practices
  • Experience Storytelling and Storyboarding
  • Experience developing mobile responsive web pages and emails
  • Experience with presentation software including PowerPoint and Keynote
  • Pitching ideas, presenting to internal/external stakeholders
  • A passion for solving problems
  • 3+ years relevant work experience
About Krux:
At the Krux, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale. We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Social, Web, Ads and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology!

About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas-a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World's Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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