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Chief Architect

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Category:  Customer Success – Professional Services
Location:  UK - London
Chief Architect - Salesforce Services (Customer Success Group)


Helping to bring new knowledge and insights to our solutions and projects and drive a technology strategy for the growth of Salesforce Services, the Chief Architect collaborates with our most strategic customers and partners during the pre-sales phase to share their comprehensive knowledge of the Salesforce product suite. Combined with their previous technical experience on the Salesforce platform, they directly drive toward the best possible business solutions. Reporting in to the VP of Services, the Chief Architect is also responsible for maintaining a close connection to the customer and the project team and helps to oversee the solution delivery to ensure the Salesforce platform meets and exceeds our customers' needs.

Work with our Services Sales teams to help lead the evaluation of a customer's business and technical requirements; review and guide project vision and direction, implementation approach and key artefacts; direct early solution evaluation around gaps/risks, including the pro-active management of issues and effective engagement with executives, the Account Team, Engineering, and Product Management

Developing winning proposals, leading bid submissions, and presenting Salesforce Services expertise to customers and partners

Maintain a personal connection to key customer projects providing a key role in ensuring we deliver a high-quality technical solution that exceeds the customer's needs

Help to establish a highly performing Architect community by directly contributing to the needs of the business and coaching and mentor Architect resources

Mentoring of Architects through to CTA status

Build relationships with business partners, internal and external

Willingness to travel when needed

Experience/Skills Required:
Extensive hands-on pre-sales as well as solution implementation experience, including with one or more common enterprise software solutions (e.g. CRM, ERP)

Demonstrable positions of increasing responsibility and management/mentoring of more junior technical resources

Experience with waterfall and/or Agile implementation methodologies

Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behaviour and the desire and ability to self-start/learn and apply new technologies

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas-a new technology model in cloud computing, a pay-as- you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World's Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities togrow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family";) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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