FTE: CSG Associate Success Manager, Chicago
|Category:||University Recruiting - Non Tech|
|Location:||US - Illinois - Chicago|
Associate Success Manager - Full Time|
As an Associate Success Manager, you typically manage a portfolio of customers; for High Touch customer segments, for Scale, based on skill groups. You engage at the Business Unit and C-Level from initial sale of licenses and as necessary throughout the customer life cycle. You proactively identify and prioritize accounts to focus efforts within a defined territory based on perceived risk, potential growth, strategic value, and renewal time-frame. As required, you are responsible for managing the on-boarding of newly allocated customers, the Circles of Success, and the promotion of Communities and Webinars for your portfolio of customers. As a seasoned and effective member of the team, generally performs role with regular supervisor check-ins. Completes assignments and fulfills broad responsibilities where required outcomes are defined, but methods and procedures may vary based on professional judgment precedent.
Some latitude for un-reviewed action. Confers with supervisor on unusual matters.
New College Graduate and relevant experience at salesforce.com or elsewhere, that includes: business process, program management and/or change management expertise; application functional or IT expertise in combination with exceptional customer management experience at the C-level; driving customer relationship and alignment at all levels in order to execute an overall account strategy.