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Delivery Manager - UK Services

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Category:  Customer Success – Professional Services
Location:  UK - London
02/13/2017


Delivery Management - UK Services
Reporting to the VP of Services, the Services Delivery Management Director will help drive our growth strategy and be responsible for the delivery management of direct and expert consulting services within the UK. This leader should have a good understanding of the UK consulting market, including direct experience of running a delivery management team; a broad understanding of the overall consulting market place, plus detailed knowledge of key competitors. The ideal individual will be both visionary and pragmatic, and be able to work effectively in a matrixed environment. He or she will help define and drive the UK Services growth strategy, ensure execution, and build and manage a highly performant delivery management function.
Responsibilities
Manage the delivery management business in the UK, made up of key roles including Engagement Managers and Project Managers
Define and drive the growth strategies for the region including talent acquisition strategies
Manage the key consulting business metrics including revenue, utilization, and expenses
Define and execute key programs and initiatives within market
Mentor and coach consulting team members, hire and develop key talent, and manage performance
Work closely with global community leaders to ensure that local enablement needs are clearly understood and part of our broader enablement plans.
Oversee the successful delivery of a portfolio of projects including proactively reviewing projects to ensure they are structured for success and meet defined quality standards
Develop effective executive level relationships with key customers
Demonstrate an ability to effectively manage customer expectations and escalations, including Red Accounts and ensuring that a clear, well thought out action plan is developed and executed to ensure a successful conclusion
Ability to collaborate effectively Customer Success leaders to build and develop a sales pipeline and convert to booked business, achieving necessary bookings targets
Manage the operational components of the international businesses, bookings forecasting, billings forecasting, utilization, and resource management
Experience
Broad-based business and technology professional with significant experience of Consulting delivery and management experience, with a proven track record of managing a consulting P&L gained with a US parented, high growth, software or services organisation
Detailed understanding of best practices for enterprise CRM systems and experience with complex CRM and IT deployments
High-horsepower, high-energy, visionary executive with a proven entrepreneurial track record of defining and delivering new initiatives
Consistent track record of building and managing great teams and relentless operational execution
Extensive international experience in managing and growing business in both developing and mature markets ideally having experienced international assignments as part of your career development
Ability to evaluate and develop the existing teams and reshape them as necessary
Skilful collaboration and diplomacy to ensure smooth working relationships across matrixed teams
Robust analytical skills and the ability to deliver on detail as well as strategy
Excellent communication, presentation and negotiation skills
Extensive experience presenting to and collaborating with Sr. Management including
CEO and Board of Directors
Must be willing and able to travel regular basis
Salesforce, the Customer Success Platform and world's #39 #1 CRM, empowers
companies to connect with their customers in a whole new way. The company was
founded on three disruptive ideas: a new technology model in cloud computing, a
pay-as- you-go business model, and a new integrated corporate philanthropy model.
These founding principles have taken our company to great heights, including being
named one of Forbes's "World's Most Innovative Company" five years in a row and
one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the
fastest growing of the top 10 enterprise software companies, and this level of growth
equals incredible opportunities to grow a career at Salesforce. Together, with our
whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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