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Senior Business Systems Analyst (Hillsboro,OR)

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Category:  Information Technology
Location:  US - Oregon - Hillsboro
03/14/2017
Salesforce is looking for a Senior IT Business Systems Analyst to work with a geographically dispersed scrum teams and business partners on critical lead-to-cash solutions for a multi-billion dollar business.

The Senior IT Business Systems Analyst will provide initial triage on the intake of a "request" and help to identify business requirements, the "what." The BSA translates the business needs into actionable requirements by getting enough information to make a solution possible; help drive clarity to make rational decisions.

Responsibilities:
The Business Systems Analyst collaborates with a group of Product Owners on requirements, business value scoring and success metrics. The BSA drives the requirements gathering process that accurately reflects business needs which include: risk analysis, "as is" and "to be" process documentation, agnostic of a specific technical solution. The BSA reviews technical solutions for compliance to business process and objectives. The BA coordinates end to end UAT cycle. The BA develops organizational change management framework; group/functional success metrics) acceptance criteria.

As a Senior Business Systems Analyst, you perform the core duties of a BSA and take on a larger role within the BSA Community. You serve on internal teams or committees helping improve processes or create new ones. You may serve as a leader and mentor to other BSA's, and you use Chatter to answer questions and share your knowledge with the larger team. You will work on large-scale projects, whose implementations, issues, requests or projects have greater scope, complexity and require change management. You operate more proactively as opposed to reactively, anticipating issues and averting them before they occur. You work more closely with the Salesforce.com Product Owners. As a Senior BSA, you feel comfortable with prioritizing and managing multiple projects at a time and working with the Sales, Finance and the Customer Success Group on cross-functional collaboration.

Experience:
  • Bachelor's Degree in Computer Science, Engineering, MIS, STEM or other discipline or equivalent experience.
  • 5 years of relevant experience at Salesforce or five years of relevant experience elsewhere.
  • 5+ years in the following roles: technical support, account management, project management and consulting.
  • Typically is a specialist in 4-5 product/platform areas.
Able to:
  • Work proactively to predict and minimize potential issues before they arise, and resolves those that do in a timely manner.
  • Perform some Product Owner responsibilities; Create product roadmaps, groom backlogs, facilitate with senior leadership.
  • Assist with interviews and mentor new team members.
Proficient with:
  • General Business Processes (Sales, Marketing, Service, Support)
  • Business Applications (CRM) and Automation
  • Salesforce Core product and features
  • Force.com features and capabilities
  • Internet Architecture and Cloud Computing Concepts
  • General IT (database, security, networking) concepts and programming concepts
Salesforce, the Customer Success Platform, and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

*LI-Y


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